FAQ

What is Block files Store?

It is an international multiplatform file hosting service and secure download, storage and distribution of files. The service allows users to store and synchronize files online and between computers and share files and folders with other users and with tablets and mobiles. There are free and paid versions, each of which has a variety of options.

Where are the files stored? Is the Block files Store service free? Can I use it right now?

You can upload and download 2GB for free. The files are stored on our servers securely and are available for use once registered. You can use File Manager to create folders, manage files and access them when necessary. We spend a lot of time designing our File Download Service and want it to be available for thousands of people to use it. No special training is required to use BLOCK FILES STORE. Many people all over the world, with different occupations, such as students, businessmen, employees, traders, etc ... use our service daily. Try it and see for yourself.

Why do I have to register?

For legal reasons we can not allow anonymous files in our system. However, membership is completely free to you, so there should be no problem if you are thinking about using our service in a disciplinary and legal manner.

What files can I upload and what is the maximum file size?

You can upload any type of files (EXE, MP3, MPEG, AVI, RAR, ZIP, JPG, etc.), which you use at work or in your free time. Music files, video files, applications, games, ringtones, Office files (eg Excel, PowerPoint, Word, etc.), project diagrams, architectural plans, conference recordings, price lists, regular contracts, laboratory data , Server configuration files, advertising flyers and an endless number of them ... The size of a file you can upload has no limit as long as your account has space.

Can I download the video files?

You can download the video files as long as the owner user has decided to share via direct link.

How long are the files kept?

The data is hosted with no time limit. However, if you have a payment account and decide to switch to a free account no longer than 60 days after making the last payment your account will be affected to your 2GB settings losing data that may be of vital importance. But do not worry as we will notify you in advance of your disposal and may even be able to recover immediately if you decide to have our payment service again. Our system allows the storage of any file as long as it complies with the terms of service established in the user agreement, and does not violate the laws of your country. This means, in particular, that files that violate copyright laws or contain any other information prohibited by law will be removed immediately upon discovery. If you have found this kind of files in the servers of Block files Store we would appreciate that you inform us completing the form in our page of copyright.

How can I change the password for my account?

The password can be changed in the settings once you log in as many times as you want.

What should I do if I have forgotten my password?

If you have forgotten your password, you can request a new password that will be sent to the e-mail address with which you have registered with our system. Simply go to the next page and enter your email address. You will receive detailed instructions on how to reset your password.

Can I delete my stored files at any time?

After uploading a file you can manage with complete freedom that you want to do with it. You can erase it, recover it or share it with anyone.

Why has my file or video been deleted?

If a file or video has been deleted, it is most likely that you have violated our terms of service. Please note that upon uploading, you will be asked to accept the terms of service, and as stated in the written agreement, we reserve the right to delete any file if one or more terms are infringed, as it is written in the Terms Of privacy.

My web server does not allow storing mp3 files and large avi. Can I upload these files to Block files Store and post links to them on my website so visitors can download them?

You can upload an unlimited number of files of any type to our servers and publish links to them anywhere: on your website, on your corporate site, on forums, blogs, social networks (Twitter, FaceBook, etc ... ). You can send the download links of your files to friends through instant messaging systems and also through e-mails (excluding spam, of course). You should only remember the download links received, copy them correctly and always test them before publishing them to make sure they work, otherwise the people to whom you send these links may have disadvantages to download your files.

What is the download limit for a file stored in the Block files Store?

Files stored in the Block files Store have no download limits. Free users will only be able to download a file simultaneously. While paid users can enjoy several downloads at the same time in addition to a higher download speed.

Can I see all the files stored on your system?

No, you can not. Our service guarantees the total privacy of your files, as well as the files of other users. Not all users want their files to be publicly accessible, so it is completely impossible to reveal their download links to the public. At Block files Store we respect the privacy of visitors at all times and only collect information if necessary to improve our service for you. To protect the rights of all our users, we will collect all information based visitor-anonymous, which means that your IP address will not be maintained, so you can not perform any trace and / or identification process.

I have purchased a Premium Account, but your system does not recognize me. What's going on?

Make sure that you are using the username and password of your new account, or that you have completed the payment process up to its purpose. Since if you do not complete the steps your payment account will not be activated. In case of error please do not hesitate to contact us through info@blockfilestore.com

Will you receive advertising messages in my mail?

Not at all. We do not sell or deliver to anyone the e-mail address of our users. The only messages you may receive from us are notifications related to our service.

Why is my download speed sometimes low?

Probably, the file you requested is being downloaded at the same time by dozens of people, the bandwidth of our servers is distributed evenly among all users who access our service for free. If you wish to receive priority to download we suggest you to acquire a payment account or try to download the file at a later time.

Why can not I enter Block files Store through the corporate proxy server?

The system limits the number of concurrent logins from the same IP address to avoid server overhead. That's why if you use a multiple download proxy you may see a notification informing you that something is already being downloaded from your IP address. Since payment users have priority in using our services if you are not a paying member try to start the session at another time.

What are the advantages of the Premium account?

The advantages are many: You have priority in downloading files and in distributing traffic capacity on our servers. The download is instant and you do not need to wait for time. You can store, listen to music and do everything you want at the same time.

How many files can I download from Block files Store?

The size of the files you can download from Block files Store depends on your internet and the status of your account. Downloading files as a free user can do so with speed and time restrictions. While paid users can download unlimited per day at the maximum available speed.

Unsubscribe from a Premium account.

You can cancel the subscription at any time, in this case your account will have the status paid until the end of the period paid. To cancel the subscription, please click the "Settings" button on the main page and then "Cancel subscription".

I have other questions. Where can I send them?

Contact our support service for everything you need info@blockfilestore.com, we usually respond within 24 hours or sooner.

I uploaded the files, but I can not see them

Usually this is never going to happen, but there can always be some error or problem. In that case please, write us an email to be able to solve the error and everything works as normal again as soon as possible.

One or more of my files have disappeared

It is most likely that we have received a complaint filed by the copyright owner or another authority and had to delete the file. If this is not the case and you have the rights to this file, please contact us in order to recover your data.

How long will Block files store save my files?

Your files are saved forever for whatever type of account. The files will only be deleted if you do so or if you infringe any copyright.

My account has been hacked

You must keep your account information secure. It is your responsibility to keep your account information safe! If unfortunately your email account is hacked or you think someone can access it we never share private data. If you want to reset your account or change your password, we will never provide your password. We do not have access to the accounts of our users and we can not generate keys, only the system generates them for their first access.

Privacy

We at Block files Store respect the privacy of visitors at all times, and only collect information if necessary to improve our service for you. To protect the rights of all our users, collect all information based visitor-anonymous, which means that your IP address will not be maintained, so you can not perform any trace and / or unique identification process.

Will my account information be shared with third parties?

We do not share your membership information with anyone unless we receive a valid request from the law enforcement authorities, such as a subpoena or court order. In addition, we are prohibited from accessing personal files, unless there is a legal reason for doing so.

Do you keep information about uploaded files?

Yes, we are bound by common laws and regulations to keep such information stored in order to comply with requests from law enforcement agencies. Please note that regarding domestic and foreign laws, this step is absolutely mandatory.

Important announcement

All users who post links to sites without following the respective rules (spamming, etc) will be suspended and your account may be closed.



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